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FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

FOR CUSTOMER :

How to Book at Porttie?

  • Find & Explore –What are you searching for? Start your search below, and don't forget, it's free to place a listing for sale with us!.
  • Select – View the details of airport facilities, information and pricing facilities by pressing the “get access” button in the facility of your choice, then select the date and time of departure or arrival, flight code, and enter guest data for the verification process. Each facility has different inputs
  • order – Click “Book Now” then your order will be added in Shopping Cart and you can add several different airport facilities in one same order.
  • View Cart – You can review your order before the payment process at the top right corner of Porttie website
  • Pay – Click “Proceed To Checkout” button in Cart menu and complete billing detail then click “Place Order” button to start payment process

I ordered service. What next?

  • You will receive a unique confirmation ticket via e-mail.
  • Tickets must be checked before using our service.
  • Please find the lounge you have ordered or search for pickup points upon arrival to start using our services

How do you change the order date?

  • Please contact us from your account page

Which payment methods can be accepted?

  • Visa & Mastercard credit cards, Mandiri clickpay, transfer and virtual accounts